Thank you for shopping at cityscapefashion.com. If you are not completely satisfied with your purchase, we have a clear refund policy to ensure that your shopping experience is pleasant and hassle-free.
- Refund Request Conditions
Return and refund requests must be submitted within 30 days of receiving the item.
Items must be in new condition, unused and with all original tags and packaging.
We do not accept returns or refund requests for personal reasons (such as dislike of style, color, etc.) unless the item is defective.
- Non-Refundable Items
The following items are not eligible for refunds:
Discounted or promotional items
Customized or personalized items
Underwear, swimwear and other intimate apparel
- Return Process
If you wish to return an item, please follow the steps below:
Contact our customer support team through our website or email with your order number and reason for return.
Our team will review your request and provide a return address and other relevant information.
Send the item back to us in good packaging and with the original invoice or order confirmation.
- Refund Processing
Once we receive and inspect your return, you will receive a confirmation notification. We will process the refund once we confirm that the item is eligible for a refund.
Refunds will be made to your original payment method. The specific processing time depends on the bank or payment platform, usually takes 5-10 business days.
- Shipping Responsibility
If the return is due to damage, defective or wrong shipment, we will cover the return shipping costs.
For returns due to other reasons, shipping costs are the responsibility of the customer.
- Contact Us
If you have any questions or need further assistance, please contact us at the following:
Email: lindsayalspach@cityscapefashion.com
Phone: +1 409 226 7022
Address: 9715 REDSTONE RISE SAN ANTONIO, TX, 78251