Frequently Asked Questions (FAQ)
- How do I place an order?
Visit our website, browse the products you like, add them to the shopping cart and check out. Follow the prompts to fill in your information and complete the payment to successfully place an order. - Can I change or cancel my order?
If your order has not been processed, you can contact our customer service team to request to modify or cancel the order. Once the order is in the processing process, we may not be able to make changes or cancellations. - Do you provide international shipping services?
Yes, we provide international shipping services. Shipping costs and delivery times may vary depending on the destination, please refer to our shipping information page for details. - When can I receive my order?
It usually takes 1-3 business days for order processing, and the delivery time depends on your location. We will send order tracking information by email, and you can check the delivery status at any time. - How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the order status on our website or the website of the logistics service provider. - What is the return and refund policy?
We accept eligible returns and refund applications. Please refer to our Refund Policy page for details on how to apply for returns and refunds. - What should I do if the item I received is defective or damaged?
If you receive a defective or damaged item, please contact our customer service team immediately and provide photos and order details. We will arrange a replacement or refund for you as soon as possible. - How can I contact your customer service?
You can contact our customer service team by email or phone, please refer to our Contact Us page for details.